Privacy Policy
Last updated: October 2026. This policy explains how AGX Digital collects, protects, and uses personal information submitted through our website and enquiry channels in compliance with the Australian Privacy Act 1988 (Cth) and Spam Act 2003 (Cth).
1. Commitment to Privacy
AGX Digital (“we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We operate transparently. We do not sell, rent, or trade your personal information to marketing databases or third parties.
2. Information We Collect
When you interact with us via our website contact forms, WhatsApp link, phone, or email, we collect only information reasonably necessary to respond to your request:
- Contact details: Your name, phone number, and email address.
- Business details: Your business name, trade/industry, website URL, and the Melbourne or Victorian suburbs you serve.
- Project requirements: Notes regarding package preferences (e.g. Starter, Get Found, Google Ads, or Social Media) and photos of your work supplied for website creation.
- Technical data: Non-personally identifiable browser information, device type, and referring URL collected through privacy-focused analytics.
3. How We Use Your Information
We collect and use your details solely for legitimate business purposes:
- To evaluate your project requirements and provide a clear, accurate quote.
- To contact you by phone, WhatsApp, or email to discuss your website or digital marketing setup.
- To build and deploy your agreed website, Google Business Profile, or advertising campaigns.
- To issue invoices, receipts, and maintain standard Australian business and tax records.
4. Spam Act 2003 (Cth) Compliance
We comply strictly with the Spam Act 2003 (Cth):
- Consent: Our enquiry forms feature an explicit, unbundled consent check. We will only send you commercial communications if you have requested a quote or information from us.
- Identification: Every message, email, or communication from us clearly identifies AGX Digital with valid contact details and Australian business identification.
- Unsubscribe / Opt-Out: You may opt out of any future correspondence at any time by replying “STOP” on WhatsApp or emailing us at info@agxdigital.com.au. We process opt-out requests within one business day.
5. Data Storage & Security
We take reasonable administrative, technical, and physical measures to protect your personal information from misuse, interference, loss, unauthorized access, or disclosure:
- Our website is hosted on Cloudflare with modern HTTPS encryption (TLS 1.3).
- Contact forms are transmitted securely with automated honeypot spam protection.
- Account credentials generated during handover are transmitted securely directly to you, and we recommend changing passwords immediately after handover.
6. Third-Party Services
To deliver our services, we interact with reputable third-party platforms. Your interaction with these services is governed by their respective privacy terms:
- Cloudflare: Website delivery and DNS hosting.
- Google: Google Business Profile, Google Ads, and Google Analytics.
- Meta & WhatsApp: Customer messaging and social media management.
- Domain Registrars: Direct domain name registration under your business ABN.
7. Access & Correction of Your Information
Under Australian Privacy Principle 12 and 13, you have the right to request access to the personal information we hold about you and request corrections if any details are inaccurate or out of date. To make a request, contact our Privacy Officer at the email below.
8. Contacting Us Regarding Privacy
If you have any questions or feedback regarding our privacy practices or wish to submit a privacy complaint, please contact:
AGX Digital
Email: info@agxdigital.com.au
Phone: 0449 010 109
Service Area: In person across Melbourne, Geelong, Ballarat and Bendigo. Online across Australia.